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In hotel operations, there are many positions with different responsibilities. Two roles that are often considered the same are Hotel Manager and General Manager (GM).Both play an important role in ensuring that a hotel runs smoothly. However, their scope of work and responsibilities are actually qu... More
An empty guest house does not always mean that the room rates are too high. Many factors can contribute to low occupancy, from poor visibility on OTAs and unappealing photos to pricing strategies that do not match the market and a lack of information that makes it difficult for potential guests to f... More
If you manage a hotel or villa and feel like your occupancy is already decent but your revenue seems stuck, check one thing before blaming your marketing: your room pricing.Many hotel owners in Bali we work with have the same assumption: “As long as the rooms are full.” But having full rooms at the... More
In today’s digital era, a hotel website is no longer just a platform to showcase the property. For many travelers, the official website can play an important role in determining whether they continue with a booking or choose another hotel.Although Online Travel Agents (OTAs) remain one of the main s... More
The hospitality industry is known as a business that places a strong emphasis on service. Every interaction with guests, from check-in to check-out, can influence their overall experience during their stay. Therefore, hotels need a team that is capable of providing professional service while ensurin... More