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Today's hotel guests and potential guests do not always want to wait long for an answer. Questions such as “How much is a room for next week?”, “Can I check in early?”, or “Do you offer airport transfers?” can come up at any time, including outside business hours.This is where AI chatbots for hotels... More
For hotel, villa, and guest house owners and managers, a property's position on OTAs such as Booking.com, Agoda, or Expedia can have a significant impact on bookings. The easier it is for potential guests to find a hotel, the greater the opportunity to generate reservations.That’s why when a hotel’s... More
Ask almost any hotel or villa owner in Bali, and many will admit they were surprised the first time they looked at their monthly revenue report from an OTA. The rooms were fully booked, guests kept coming in, but why was the amount deposited into the bank account smaller than expected? That’s where... More
In hotel operations, there are many positions with different responsibilities. Two roles that are often considered the same are Hotel Manager and General Manager (GM).Both play an important role in ensuring that a hotel runs smoothly. However, their scope of work and responsibilities are actually qu... More
An empty guest house does not always mean that the room rates are too high. Many factors can contribute to low occupancy, from poor visibility on OTAs and unappealing photos to pricing strategies that do not match the market and a lack of information that makes it difficult for potential guests to f... More